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Foreign Experience of TQM Application in Practice

Authors:

Irina I. Frolova and Emma N. Gilyazeva

Abstract:

The article examines the issue of TQM effectiveness in foreign enterprises and clarifies the TQM concept. The paper holds a comparative analysis of approaches to managing a quality-focused organisa‑ tion, which the authors of the article represent as an integrative basis of the TQM concept. The research reveals contradictions in applying the TQM model in practice. On the one hand, it can create a positive impact on company activities, but on the other hand, the introduction of the new system can be unsuc‑ cessful or lead to a deterioration in enterprises' performance. The paper systematizes the research find‑ ings about the impact of TQM on the financial performance of foreign companies and determines three variants of possible financial results of implementing it at enterprises: improvement, absence of direct influence or their deterioration over time. Accordingly, the paper brings to the fore the problem of creat‑ ing a theoretical base for adopting TQM in the practice of Russian enterprises to undertake empirical studies allowing for the specifics of doing business in Russia.

Keywords: TQM; performance; TQM effectiveness; correlation analysis

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For citation: Frolova I.I., Gilyazeva E.N. Foreign experience of TQM application in practice [Zarubezhnyy opyt primeneniya TQM-podkhoda na praktike]. Izvestiya Uralskogo gosudarstvennogo ekonomicheskogo universiteta  – Journal of the Ural State University of Economics, 2018, vol. 19, no. 2, pp. 36−49. DOI: 10.29141/2073-1019-2018-19-2-3